Refund Policy
Refund Policy
Last Updated on April 12, 2026
At Temptmuse, we want you to love your purchase. If you're not fully satisfied, we’re here to help.
1. Return Eligibility
To be eligible for a return:
- Items must be returned within 14 days of delivery
- Items must be unused, unwashed, and in original condition
- All original tags must be attached
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Accessories (including jewelry, sunglasses, etc.)
- Worn, washed, or damaged items (not due to our error)
3. Return Process
To initiate a return:
- Contact us at 📧 970228623ff@gmail.com
- Provide:
- Order number
- Reason for return
- Product photos (if applicable)
Once approved, we will provide return instructions.
⚠️ Do not send items back without approval.
4. Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
We recommend using a trackable shipping service.
5. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days
6. Damaged or Incorrect Items
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 48 hours of delivery with photos.
👉 We will offer:
- Replacement OR
- Full refund (including shipping)
7. Order Cancellation
Orders can be canceled:
- Within 12 hours of purchase
After this time:
- Orders may already be processed and cannot be canceled
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us
9. Contact Us
If you have any questions, contact: